RETURNS & CANCELLATIONS

RETURNS

Oak & Luna offers FREE exchange or return on new, unworn items within 60 days of delivery.
Please reach out to our customer service if you wish to return an order. Personalized jewelry pieces are made especially for you; therefore, they can be exchanged or returned for store credit.

CANCELLATIONS

Orders can be cancelled by reaching out to our Customer Service Team. If your order has already been shipped, you will need to return the items to us to exchange them or to get store credit. Since we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it. Please be advised that after 2 hours, we can only offer store credit. To cancel your order, please contact our customer care team here.

DAMAGED ITEMS

In case of a damaged item (if under warranty), we will exchange your item for a new one. A refund is an option only if within 30 days of delivery. Personalized items are one-of-a-kind, and those returns will incur a 30% restocking fee.

OTHER CONCERNS

We take great care to ensure you get beautiful, flawless pieces. If you feel your jewelry was damaged or have any other concerns, please get in touch so we can help. Oak & Luna reserves the right to make any amendments to this policy at any time. Notification of any changes will be posted on this page.