RETURNS & CANCELLATIONS

RETURNS

Oak & Luna offers FREE exchange or return on new, unworn items within 60 days of delivery.
Please reach out to our customer service if you wish to return an order. Personalized jewelry pieces are made especially for you; therefore, they can be exchanged or returned for a 70% refund. Refund can only be processed within 30 days of delivery.

CANCELLATIONS

Orders can be cancelled by reaching out to our Customer Service Team. If your order has already been shipped, you will need to return the items to us to exchange them or get a refund. Since we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it. Please be advised that after 2 hours, a 30% restocking fee will be charged. To cancel your order, please contact our customer care team here.

OTHER CONCERNS

We take great care to ensure you get beautiful, flawless pieces. If you feel your jewelry was damaged or have any other concerns, please get in touch so we can help. Oak & Luna reserves the right to make any amendments to this policy at any time. Notification of any changes will be posted on this page. Please get in touch if you have any questions.