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Home Help Center
Help Center
Product & General Information
Product & General Information
How to take care of my jewelry?
What are my delivery options?
Is it possible to change the order of the engravings for the 3D Bar Necklace?
How to choose the correct jewelry size?
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Delivery
Delivery
Why didn't I get an order confirmation?
Where is my order?
I can't find my order ID number
How do I track my order?
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Change Order Details
Change Order Details
How can I change my shipping address?
How can I change an order after placing it?
How do I change my inscription?
How do I add another item to my order?
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Recieved Item Issues
Recieved Item Issues
My jewelry is damaged, what should I do?
Returns & Cancellations
My chain size that I received is incorrect, what should I do?
I received an incorrect item, what should I do?
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Payments & Promo Information
Payments & Promo Information
My promotional code doesn't work
Can I use more than one coupon code?
Why do I see a double charge on my billing statement?
I have a PayPal account but I cannot complete the payment
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MOST POPULAR QUESTIONS
Why didn't I get an order Confirmation? Where is my order? Returns & Cancellations My jewelry is damaged, what should I do? How can I change my shipping address? What are Oak&Luna delivery options? I have a special request for my necklace