This Warranty Policy applies exclusively to Products offered by House of Brands LLC. (“Company”, “we” or "our") through its website: www.oakandluna.com, and is incorporated into and forms part of our Terms of Service available at: https://www.oakandluna.com/articles/terms-and-conditions (“Terms of Service”). Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Terms of Service.

THE FOLLOWING LIMITED WARRANTIES GRANTS YOU SPECIFIC LEGAL RIGHTS. OTHER THAN AS PERMITTED BY LAW, COMPANY DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE UNDER APPLICABLE LAWS. FOR MORE INFORMATION, YOU SHOULD REFER TO THE LAWS GOVERNING YOUR PLACE OF RESIDENCE.

Company warrants that the Products will materially conform to its specifications as provided to you in writing at the time of purchase, and that it will be free from material defects in materials and workmanship for a period of two (2) years from the date of purchase.

This warranty covers:

• Manufacturing or material defects;
• Broken clasps, chains, or settings;
• Loose or missing birthstones (other as a result of impact);
• Incorrect or missing engraving (as per the original order).
• Free repairs for warranty-covered damage

This warranty does not cover:

• Normal wear and tear, including scratches and fading;
• Lost or stolen Products;
• Damage from accidents, misuse, external causes like fire or earthquakes;
• Damage caused by water or chemicals (outside Company's published care guidelines);
• Products that have been repaired, modified, or otherwise altered (other than by the Company).

Customer may choose to purchase an extended limited warranty, subject to availability for the applicable Product and payment of the additional fee presented at checkout ("Extended Warranty").

The Extended Warranty extends the warranty coverage period for eligible Products to five (5) years from the original date of purchase, subject to the terms of this Warranty Policy.

The Extended Warranty covers:

• All standard two (2) year limited warranty coverage set forth under Section 1 herein;
• Free repairs for warranty-covered damage;
• Free resizing;
• Free returns on eligible claims (in accordance with our Shipping, Returns, and Refund Policy, available at: https://www.oakandluna.com/articles/returns-cancellations);
• Priority support and faster claim processing.

The Extended Warranty does not cover:

• Normal wear and tear, including scratches and fading;
• Lost or stolen Products;
• Damage from accidents, misuse, external causes like fire or earthquakes;
• Damage caused by water or chemicals (outside Company's published care guidelines);
• Products that have been repaired, modified, or otherwise altered (other than by the Company).

To exercise the above stated warranties, you must first contact us at support@oakandluna.com with a description of the warranty event, the applicable order number, and clear photos of the Product issue.

The Company will not process or accept any claims submitted after the expiration of the applicable warranty period, or any incomplete claims that are not accompanied by complete documentation in all respects as requested by the Company.

Once a claim is submitted, you shall, within two (2) weeks from the date of submission of such claim, provide the Company with all information and documentation required by the Company in connection with such claim.

Claims are typically reviewed by Company within seven (7) business days.

Upon Company's written confirmation that your Product is covered under the applicable warranty, you will receive detailed return instructions and, if applicable, a prepaid label.

Please note that it is your responsibility to return the Product and provide us with the return shipping tracking information. Products shall be returned in packaging providing a high degree of protection.

The Company, at its sole discretion, will decide whether to (i) repair the Product, (ii) replace the Product with the same or, with your consent, with a similar product; (iii) offer you credit to our Online Store.

Depending on where you live, the time it may take for your repaired or replacement Product to reach you may vary. The repaired or replacement Product will continue to be covered for the remaining term of the original warranty.

EXCEPT AS EXPRESSLY PROVIDED IN THIS WARRANTY POLICY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY.

SOME STATES, COUNTRIES, OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

We may update this Warranty Policy from time to time by posting an updated version on our Website. Any changes will apply to orders placed after the effective date of the updated policy.

No Company agent or employee is authorized to modify, extend, or add to this warranty. If any term is held to be illegal or unenforceable, the legality of the remaining terms shall not be affected.

For additional information, please visit our help center at: https://www.oakandluna.com/articles/help-center.

NOTE, ALL TIME PERIODS QUOTED IN THIS POLICY FOR THE FULFILLMENT OF OUR OBLIGATIONS WILL BE EXTENDED TO THE NEXT WORKING DAY IF THEY END ON A SATURDAY, SUNDAY, OR BANK HOLIDAY.