Customer Care and Help Center - Oak & Luna

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Help Center

Help Center

Product & General Information

Product & General Information

How to take care of my jewelry?

What are my delivery options?

Is it possible to change the order of the engravings for the 3D Bar Necklace?

How to choose the correct jewelry size?

Delivery

Delivery

Why didn't I get an order confirmation?

Where is my order?

I can't find my order ID number

How do I track my order?

Change Order Details

Change Order Details

How can I change my shipping address?

How can I change an order after placing it?

How do I change my inscription?

How do I add another item to my order?

Recieved Item Issues

Recieved Item Issues

My jewelry is damaged, what should I do?

Returns & Cancellations

My chain size that I received is incorrect, what should I do?

I received an incorrect item, what should I do?

Payments & Promo Information

Payments & Promo Information

My promotional code doesn't work

Can I use more than one coupon code?

Why do I see a double charge on my billing statement?

I have a PayPal account but I cannot complete the payment

STILL NEED HELP?

Someone from our team will get back to you!

MOST POPULAR QUESTIONS

Why didn't I get an order Confirmation? Where is my order? Returns & Cancellations My jewelry is damaged, what should I do? How can I change my shipping address? What are Oak&Luna delivery options? I have a special request for my necklace