SHIPPING'S ON US!
see details
Help
Track Order
Reviews
0
NEW IN
TRENDING
Locks & Keys
Links & Chains
Fine Jewelry
Dauphine Collection
Best Sellers
Name Necklaces
Initial Jewelry
Gold Must-Haves
SHOP
BY TYPE
View All
Rings
Necklaces
Bracelets
Earrings
Men's Jewelry
BY MATERIAL
Gold
Gold Vermeil
Gold Plated
Sterling Silver
Rose Gold Plated
Diamonds
NAMES & INITIALS
View All
Name Necklaces
Name Rings
Initial Rings
Initial Necklaces
Bar Necklaces
COLLECTIONS
Locks & Keys
Essentials
Statement
Layered Jewelry
Initial Jewelry
Links & Chains
Coin Necklaces
Gold Must-Haves
Dauphine Collection
GIFTS
Ready-to-ship Gifts
Gift Guide
Most Gifted
Gifts Under $75
Gifts Under $150
Essentials
Diamonds
Gold Must-Haves
Mom Jewelry
Push Presents
SALE
search
Home >
Help Center
Home >
Help Center
Help Center
Product & General Information
Find Answers
Product & General Information
How to take care of my jewelry?
What are my delivery options?
Is it possible to change the order of the engravings for the 3D Bar Necklace?
How to place an order?
View all
Delivery
Find Answers
Delivery
Why didn't I get an order confirmation?
Where is my order?
I can't find my order ID number
How do I track my order?
View all
Change Order Details
Find Answers
Change Order Details
How can I change my shipping address?
How can I change an order after placing it?
How do I change my inscription?
View all
Item Received
Find Answers
Item Received
My jewelry is damaged, what should I do?
My chain broke, what should I do?
Returns & Cancellations
My chain size that I received is incorrect, what should I do?
View all
Payment & Promo Information
Find Answers
Payment & Promo Information
My promotional code doesn't work
Can I use more than one coupon code?
Why do I see a double charge on my billing statement?
View all
contact us
Most popular questions
Due to the current situation with the Coronavirus (COVID-19), will I receive my order on time?
How does our company make sure all of our jewelry are in a safe and healthy environment?
Why didn't I get an order confirmation?
Where is my order?
Returns & Cancellations
My chain broke, what should I do?
How can I change my shipping address?
What are Oak&Luna delivery options?
I have a special request for my necklace
THOUGHTS & REVIEWS
See what our amaizing customers are saying:
Koula Z
"Beautiful products that look even better in real life, excellent customer service!!"
Eliana R
"Just received the 3D Bar necklace for my daughter. It's beautiful. The customer service was wonderful. Thank you all. I know my daughter will love it."
VIEW MORE
We accept
SHOPPING MADE SIMPLE
INTERNATIONAL DELIVERY
TOP CUSTOMER CARE
FREE SHIPPING
