At Oak & Luna, our jewelry is made of high-quality materials and stones.
All items are covered by a 24-month warranty, which means we’ll replace or fix any damaged item within 2 years of purchase. All items must be returned before the new item can be reproduced.
THIS WARRANTY DOES NOT COVER:
- Damage, accidental or otherwise, not caused by defect of material or workmanship.
- Damage due to daily wear and tear, scratches, and damage of any accessory-part.
- Water damage to a product not marked “water resistant”.
- Lost or stolen items.
Please contact our Customer Care Team if you have experienced any defect to your item that is covered by our warranty. Please send
us your purchase receipt to validate this warranty along with a clear image of the damaged item.
Jewelry Care Plan
You also have the option of purchasing the Jewelry Care Plan. It allows you to enjoy exclusive services, such as restoring & preserving your jewelry as well as benefit from free returns and more for up to 5 years. This plan is available for purchase when you place your order.