Product & General Info
How does our company make sure all of our jewelry are in a safe and healthy environment?

The health and safety of our customers and employees is paramount to everything we do. As such, all of our offices and factories are being cleaned and disinfected on a regular basis.

All of our employees have been sanitized prior to any contact with the jewelry. Each jewelry is carefully cleaned, disinfected, and polished before it is packed and shipped.

We are closely monitoring this developing situation and making adjustments as necessary to ensure a sterile and safe work environment.

How to take care of my Oak&Luna jewelry?

Check out this article for some helpful tips to keep your jewelry looking fabulous!

What are Oak&Luna shipping options?

We provide a convenient range of secure local and international shipping options. To upgrade your shipping method, please contact our Customer Care Team.

Our most popular shipping methods include:

  • Standard- FREE
  • Express Shipping - Super fast shipping

Please note that time frames are stated in business days and do not include weekends.

For more information about local and international shipping as well as relevant shipping times during peak seasons, please click here.

How do I place a special request for my necklace

While we have a wide range of jewellery styles, you may want to add a personal touch that you can't find in our collection. For special design requests, please contact our Customer Care Team.

Our jewellery design experts will review your request and let you know if we can make your personalised creation.

Please attach a link to the item you are referring to, or the product ID number, which can be found on the item page here:


Please note that during busy seasons we cannot accommodate special requests.

Where will the engravings be placed on the Pillar Bar Necklace?

The placing of the engraving depends on how many inscriptions you would like on your necklace.
1 Inscription - Front engraving
2 Inscriptions - Right and front engraving
3 Inscriptions - Right, front & left engraving
4 Inscriptions - Right, front, left and back engraving

The right and left placing is the position when the Pillar Bar Necklace is facing you.


Is it possible to change the order of the engravings for the Pillar Bar Necklace?

Yes! All you need to do is leave a clear comment in your shopping cart during checkout.
The comment should say "Inscription on front: Alexa, Inscription on back: Harry"

The right and left placing is the position when the Pillar Bar Necklace is facing you.

How do I place an order at Oak & Luna?

Placing an order on our website is very intuitive.

  • Browse our product catalog to find jewellery styles that you’d like to personalise.
  • Look for useful information on the product page for each item, such as price, character limit and dimensions, as well as a right-hand menu that guides you in finalizing your personalization.
  • Fill out separate boxes for each feature you personalise, including material, inscription (please note character limits), diamond and chain length.
  • Click ADD TO CART when you’re ready to confirm your order details and proceed to checkout.
  • Enter your Promo Code (if you have one) to redeem the discount. 
  • Click on CONTINUE CHECKOUT to proceed with entering your contact details, and then payment and shipping information.

Once completed you’ll be redirected to a confirmation page that your order is being sent to production. You’ll also receive confirmation by email with full order details and shipping information.


How can I pay for my order?

We  accept all major credit cards as well as payments made through PayPal.

All payment must be made in full before shipment.

To make a payment just click on either the "Continue to Checkout" or "PayPal Checkout" buttons in your shopping cart. After entering your contact details you’ll be redirected to the relevant payment platform.

Credit card users may pay with:

  • Visa
  •  MasterCard
  • American Express
  • Diners

   Visa MasterCard Amex Diners 

Unfortunately we do not accept Direct Debit Cards or Prepaid Credit Cards.

Returns & Cancellations

Cancellation & Changes

Production of your personalized item will begin immediately after you have processed your order.

  • Due to the fact that each item is uniquely made for our customers and to the fact that we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it. After this time frame, a 30% restocking fee may be charged.
  • Your account you used to purchase your items will be refunded. It may take up to 7 business days  from the day your refund was approved.
  • We all change our minds, if you decide you would like to change your order before it has shipped, please contact us and we will gladly assist you.
    To cancel your order, please contact our customer care team here.
  • To receive a refund for an item you have already received, you will need to return the item and any free gifts you received with it before your refund is  processed.

Unsatisfied with my choice

If you are unsatisfied with your product, we will be happy to exchange it for something else within 100 days of purchase.

  • Your original item will need to be returned before we are able to send your new item to production. We will provide you with the return label free of charge.
  • Please let us know before doing so and send a clear picture of the item.
  • If the new item you have chosen has a different monetary value to your original item you will be sent either a money order or refund, whichever is appropriate.
  • If you are not satisfied with this option, our customer care will work with you to find an alternative solution.      

Faulty Item

If your item has arrived faulty or incomplete, please contact us immediately.

  • You will need to send a clear image of the faulty item to a customer care representative.
  • Once a customer care representative has received a clear picture and approved the claim, you will be offered a reorder, free of charge if the item is within warranty.
Warranty Conditions

At Oak & Luna, we only sell jewellery of the highest quality.

All Gold and Diamond items include a 1 year warranty and all Silver, Gold Plated and Rose Gold Plated items include a 6 month warranty. Any damage that may occur during these respective periods will be covered. Please send a clear image of the damaged item to our Customer Care Team and we’ll gladly replace it. All items must be returned before new items can be reproduced.

Please note the warranty does not cover lost or stolen cases.

How to determine the right chain length?

Long story short: The chain you select will determine where on your body your name necklace hangs, so be sure to consider the length that is right for you. Our chains run from 35 cm to 89 cm, which means your necklace can hang anywhere from high up on your collarbone to way down on your lower chest.



Once you've decided where you would like the necklace to hang:

  • Take a long piece of string and loop it around your neck.
  • Close the string at the point on your chest where you want the necklace to hang.
  • Open the string and measure it—how many centimeters is it? This is the length you should select for your new necklace.

Please keep in mind that the chain lengths shown on our website do not include the length of the pendant. Most of our pendants run between 2-5 cm, so for example, if you order a name necklace with a 40 cm chain, the total length of the name necklace would be 42 cm - 45 cm, depending on the name and style.

How do I determine my bracelet size?

To measure your wrist size, you can follow either of the two simple methods in the images below. Both measurement options will provide you with an accurate measurement.



Measure your wrist size with a flexible tape measure just below the wrist bone, where you would normally wear your bracelet.


Wrap a thin strip of paper around your wrist just below the wrist bone. Mark where the paper overlaps on your wrist and measure the strip of paper up until the mark.

How to determine my ring size?

Alternatively, scroll down to see our Ring Size Guide:

Inside circumference (mm) Inside circumference (in) Size
44.2 1.74 3
45.5 1.79 3.5
46.8 1.87 4
48 1.89 4.5
49.3 1.94 5
50.6 1.99 5.5
52 2.04 6
53.1 2.09 6.5
54.4 2.14 7
55.7 2.19 7.5
57 2.24 8
58.3 2.29 8.5
59.5 2.34 9
60.8 2.39 9.5
62.1 2.44 10
63.4 2.49 10.5
64.6 2.54 11
65.9 2.59 11.5
67.2 2.65 12
68.5 2.7 12.5
69.7 2.75 13
71 2.8 13.5
72.3 2.85 14


What size is the pendant or name plate?

Product information such as material type, thickness, and measurements, can be found on each individual product page under the "Information" tab. Pendant length varies according to the inscription. Average name plate size ranges from 2 cm-5 cm, or 2 cm-4 cm, for smaller name necklaces.

If you can’t find the information you are looking for, please don't hesitate to contact our Customer Care Team.

What kind of chain comes with my necklace or bracelet?

The chain type that comes with your necklace, and the chain lengths that are available, are indicated in the MATERIAL INFO tab which you can find on each individual product page.

Is your jewelry made of real precious metals?

Yes, all our precious metals are purchased from government certified vendors and are marked for authenticity. When you receive your personalised jewellery you’ll see that it has a stamp of authenticity on it.

All our silver jewellery is made of 0.925 sterling silver, and all our gold jewellery is made of solid gold, with a purity level that is indicated on the item (9k, 10k, 14k or 18k).

You can find all item-related information on each individual product page under the "Information" tab.

Is your jewelry nickel free?

All our products are 100% nickel-free, except for items made of white gold.

When should I order double thickness items?

When ordering a name plate necklace, such as the Sterling Silver "Carrie" Style Name Necklace, your inscription should include no more than 10 characters, as otherwise it may weaken the pendant, causing it to bend or break. If you’d like an inscription that is longer than 10 characters or that contains special characters, we always recommend ordering a double thickness pendant, such as the Silver Name Necklace - Extra Thick with Rollo Chain.

Double thickness pendants are more stable and durable and can be reliably made with up to 13 characters. You can select double thickness material for shorter names as well.

If you’d like a name necklace with double thickness but can’t find it in our catalog, please contact our  Customer Care Team to see if we can accommodate your special request.

How can I order a necklace with special characters?

We can add most characters to our jewellery as long as they appear on the English keyboard.

All you need to do is place your order with the special character included.

Regarding emojis—although we know they’re popular—unfortunately, we cannot engrave them.


Please note that during busy seasons we cannot accommodate special requests

Do you offer gift boxes and gift notes?

Yes, you can add a gift box and a personal gift message to every order!

  • You can add it while you're in your shopping cart or you can go directly to the product page of the gift box and add it to your cart.
  • Your message will be printed on a card and placed in an envelope that will be included with your package
  • Your note will be printed in stylish script font, exactly as it is received, including capitalization, punctuation, numbers, spaces and spelling.
  • Please make sure to go over the message to make sure everything is correct.
  • As long as the order is not packed yet, we are able to make changes to the messages.


We know this is a gift, so don't worry, we won't include the item prices in the packing slip.


Can I order a monogram with more or less than three letters?

Most of our monogram jewellery can include up to three letters only.
If you would like less than 3 initials, you can place your order and leave the extra initials blank.

Can I include special characters on my monogram necklace?

Although we can include numbers and punctuation marks on monogram pendants, we recommend customizing your necklace with initials only, as the numbers and punctuations cannot be styled using our monogram font.

If you still prefer including a number or punctuation mark, simply include it in the personalization details when placing your order. We’ll contact you if we can’t accommodate your request.

How do I order a monogram item?

A monogram is typically structured as follows:

  • Left initial is your first name
  • Center (large) initial is your last name
  • Right initial is the middle name

For example, if your name is Nancy Grace Johnson, your monogram would be NJG.

Or, if your name is Jessica Rose Watson, for example, the monogram will be like in the picture below:


We accept