The health and safety of our customers and employees is paramount to everything we do. As such, all of our offices and factories are being cleaned and disinfected on a regular basis.
All of our employees have been sanitized prior to any contact with the jewelry. Each jewelry is carefully cleaned, disinfected, and polished before it is packed and shipped.
We are closely monitoring this developing situation and making adjustments as necessary to ensure a sterile and safe work environment.
Check out this article for some helpful tips to keep your jewelry looking fabulous!
We provide a convenient range of secure local and international shipping options. To upgrade your shipping method, please contact our Customer Care Team.
Our most popular shipping methods include:
Please note that time frames are stated in business days and do not include weekends.
For more information about local and international shipping as well as relevant shipping times during peak seasons, please click here.
While we have a wide range of jewellery styles, you may want to add a personal touch that you can't find in our collection. For special design requests, please contact our Customer Care Team.
Our jewellery design experts will review your request and let you know if we can make your personalised creation.
Please attach a link to the item you are referring to, or the product ID number, which can be found on the item page here:
Please note that during busy seasons we cannot accommodate special requests.
The placing of the engraving depends on how many inscriptions you would like on your necklace. 1 Inscription - Front engraving 2 Inscriptions - Right and front engraving 3 Inscriptions - Right, front & left engraving 4 Inscriptions - Right, front, left and back engraving
The right and left placing is the position when the Pillar Bar Necklace is facing you.
Yes! All you need to do is leave a clear comment in your shopping cart during checkout. The comment should say "Inscription on front: Alexa, Inscription on back: Harry"
Placing an order on our website is very intuitive.
Once completed you’ll be redirected to a confirmation page that your order is being sent to production. You’ll also receive confirmation by email with full order details and shipping information.
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We accept all major credit cards as well as payments made through PayPal.
All payment must be made in full before shipment.
To make a payment just click on either the "Continue to Checkout" or "PayPal Checkout" buttons in your shopping cart. After entering your contact details you’ll be redirected to the relevant payment platform.
Credit card users may pay with:
Unfortunately we do not accept Direct Debit Cards or Prepaid Credit Cards.
Cancellation & Changes
Production of your personalized item will begin immediately after you have processed your order.
Unsatisfied with my choice
If you are unsatisfied with your product, we will be happy to exchange it for something else within 100 days of purchase.
Faulty Item
If your item has arrived faulty or incomplete, please contact us immediately.
At Oak & Luna, we only sell jewellery of the highest quality.
All Gold and Diamond items include a 1 year warranty and all Silver, Gold Plated and Rose Gold Plated items include a 6 month warranty. Any damage that may occur during these respective periods will be covered. Please send a clear image of the damaged item to our Customer Care Team and we’ll gladly replace it. All items must be returned before new items can be reproduced.
Please note the warranty does not cover lost or stolen cases.
Long story short: The chain you select will determine where on your body your name necklace hangs, so be sure to consider the length that is right for you. Our chains run from 35 cm to 89 cm, which means your necklace can hang anywhere from high up on your collarbone to way down on your lower chest.
Once you've decided where you would like the necklace to hang:
Please keep in mind that the chain lengths shown on our website do not include the length of the pendant. Most of our pendants run between 2-5 cm, so for example, if you order a name necklace with a 40 cm chain, the total length of the name necklace would be 42 cm - 45 cm, depending on the name and style.
To measure your wrist size, you can follow either of the two simple methods in the images below. Both measurement options will provide you with an accurate measurement.
or
Measure your wrist size with a flexible tape measure just below the wrist bone, where you would normally wear your bracelet.
OR
Wrap a thin strip of paper around your wrist just below the wrist bone. Mark where the paper overlaps on your wrist and measure the strip of paper up until the mark.
Alternatively, scroll down to see our Ring Size Guide:
Product information such as material type, thickness, and measurements, can be found on each individual product page under the "Information" tab. Pendant length varies according to the inscription. Average name plate size ranges from 2 cm-5 cm, or 2 cm-4 cm, for smaller name necklaces. If you can’t find the information you are looking for, please don't hesitate to contact our Customer Care Team.
The chain type that comes with your necklace, and the chain lengths that are available, are indicated in the MATERIAL INFO tab which you can find on each individual product page.
Yes, all our precious metals are purchased from government certified vendors and are marked for authenticity. When you receive your personalised jewellery you’ll see that it has a stamp of authenticity on it. All our silver jewellery is made of 0.925 sterling silver, and all our gold jewellery is made of solid gold, with a purity level that is indicated on the item (9k, 10k, 14k or 18k).
You can find all item-related information on each individual product page under the "Information" tab.
All our products are 100% nickel-free, except for items made of white gold.
When ordering a name plate necklace, such as the Sterling Silver "Carrie" Style Name Necklace, your inscription should include no more than 10 characters, as otherwise it may weaken the pendant, causing it to bend or break. If you’d like an inscription that is longer than 10 characters or that contains special characters, we always recommend ordering a double thickness pendant, such as the Silver Name Necklace - Extra Thick with Rollo Chain.
Double thickness pendants are more stable and durable and can be reliably made with up to 13 characters. You can select double thickness material for shorter names as well.
If you’d like a name necklace with double thickness but can’t find it in our catalog, please contact our Customer Care Team to see if we can accommodate your special request.
We can add most characters to our jewellery as long as they appear on the English keyboard.
All you need to do is place your order with the special character included.
Regarding emojis—although we know they’re popular—unfortunately, we cannot engrave them.
Please note that during busy seasons we cannot accommodate special requests
Yes, you can add a gift box and a personal gift message to every order!
We know this is a gift, so don't worry, we won't include the item prices in the packing slip.
Most of our monogram jewellery can include up to three letters only. If you would like less than 3 initials, you can place your order and leave the extra initials blank.
Although we can include numbers and punctuation marks on monogram pendants, we recommend customizing your necklace with initials only, as the numbers and punctuations cannot be styled using our monogram font.
If you still prefer including a number or punctuation mark, simply include it in the personalization details when placing your order. We’ll contact you if we can’t accommodate your request.
A monogram is typically structured as follows:
For example, if your name is Nancy Grace Johnson, your monogram would be NJG.
Or, if your name is Jessica Rose Watson, for example, the monogram will be like in the picture below:
