We are actively following the guidelines established by global health authorities. Our offices and factories are being cleaned on a daily basis. We are encouraging our associates to take care of themselves including frequent hand washing and other proper hygiene practices. As well, our jewelry is cleaned thoroughly before delivery. We also offer a ‘Drop Delivery’ option in which your package may be left at your door.
Our customers are our top priority and our site continues to be a safe place for you to shop. If you have any questions, please reach out. We are working around the clock.
Take care of one another!
Business is up and running as usual here at Oak&Luna. As for now, and until further update, all orders should arrive on time as mentioned on the estimated delivery date.
For extra precautions, we added two extra days to the estimated delivery date.
We are tracking all parcels and in touch with all the courier companies to make sure all is running smoothly.
There are a few reasons why this might happen:
Please allow 24hrs for your order to process, and for our team to release the order into a confirmed status.
If you are still unable to locate your confirmation email after 24 hours, please contact our team and we will be sure to resend it to you.
When contacting us, please select the option shown below:
You can find out your Order Status here: Order and Shipment Status Information.
We know that you’re really anxious to receive your order and that you just can't wait for it. We can't wait for you to get it either! Rest assured that we’re working hard to make you the perfect item just as fast we can.
Your item is being produced according to the shipping method you chose when placing your order.
Tracking Your Order If you haven’t received a shipping notification, your order is still in production. Click here to track your order status.
Shipping Notification Once your product is on its way we’ll send you a Shipping Confirmation email that states your delivery date and tracking number, depending on the shipping method you chose.
Late Package If your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):
Please note that if your order is being shipped outside Canada shipping timeframes may run differently.
If you are still unable to locate your order, please contact our Customer Care Team for assistance.
Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order (it will start with 77******)
You can use your Order ID Number to track your order.
Order IDs are one of the best ways for us to identify your order, so if you have any questions we’ll need you to attach your Order ID when contacting us.
If you accidentally deleted your Order Confirmation (we all do it sometimes!), just drop us an email and we will send you a new one.
Don't sit in suspense, find out exactly when your order will arrive with our order tracking tool! All you need is your Order ID and email.
Click here to track your order.
Please make sure to enter the exact email address that was used to place your order.
We apologize if you’re experiencing difficulty with our tracking tool. Perhaps you entered the wrong Order ID Number or placed your order with a different email address?
If you still have trouble tracking your order once you’ve confirmed these details, please contact us.
If your postal tracking number isn’t working, please allow up to 48 hours and try again. Sometimes the information on the shipping websites takes longer than usual to show updates.
If you received the order confirmation, but did not receive the shipping notification then this probably means the order is not out of production yet and has not been shipped.
Once the tracking tool shows that your order has been shipped, you will receive a shipping notification within the next few days.
If for over a week, you still haven't received your shipping notification, please contact us.
Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 36 hours of the expected delivery, please try the following:
If your order is 36 hours past the expected delivery date, please contact our Customer Care Team.
Yes! We ship to most countries all over the world.
We offer shipping to the following destinations:
HondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIsraelItalyJamaica Japan
LatviaLiechtensteinLithuaniaLuxembourgMacedoniaMalaysiaMaltaMexicoMonacoMontenegroNetherlandsNew ZealandNicaraguaNorwayPanamaPapua New GuineaParaguayPeruPhilippinesPoland
Republic of MoldovaRomaniaRussian FederationSan MarinoSaudi ArabiaScotland - UKSerbiaSingaporeSlovakiaSloveniaSouth AfricaSouth KoreaSpainSwedenSwitzerlandTaiwanThailandTrinidad and TobagoTurkeyUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistan VenezuelaVietnam
Please note that the shipping time frame may vary according to the destination you would like your order shipped to.