We are actively following the guidelines established by global health authorities. Our offices and factories are being cleaned on a daily basis. We are encouraging our associates to take care of themselves including frequent hand washing and other proper hygiene practices. As well, our jewelry is cleaned thoroughly before delivery. We also offer a ‘Drop Delivery’ option in which your package may be left at your door.
Our customers are our top priority and our site continues to be a safe place for you to shop. If you have any questions, please reach out. We are working around the clock.
Take care of one another!
To change your address before an order has shipped, please contact us with the following details and we’ll update them accordingly:
We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewellery for shipping.
If you have already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Care Team.
Once we begin producing an order we can still change it, but this may delay your original delivery date. Any changes made to an order before it ships will happily be accommodated, free of charge. As each item is uniquely produced, changes made after an order has shipped will incur a 30% restocking fee. If there is a price difference in the item you are changing, we’ll send you either a money order or refund, accordingly.
Gold / Diamond Items
Changes made after production begins on gold and diamond items may require a 30% restocking fee.
To avoid having your order arrive late, we advise against making changes during popular national events and holidays
If you already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Care Team. We’ll be more than happy to modify your order, at no extra charge, as long as it hasn’t shipped.
You may have been really excited to place your order and missed a slight detail. We can relate ;)
But don't worry, we can usually fix this for you.
If you forgot to include an apartment number, or if there is a slight typo in the address, the order will most likely return to us. Once it does we can easily update the shipping address for you and resend it. Please contact us with the following details:
You can use your tracking number to see if the package has returned to us.
Unfortunately, sometimes the order gets lost in the mail and does not return to us. If this happens we can offer to reorder your item and send it to the correct address for a 30% restocking fee.
Perhaps you continued browsing through our site and found another wonderful piece of jewellery that you simply MUST have. We get it.
In order to add an item you’ll need to place a new order, but we can combine them into one shipment so that your items arrive together. All you need to do is add a comment on the checkout page "Please ship this order with..." and enter your previous Order ID. Our team will see this comment and update the order for you.
Please note that by shipping both orders together, your estimated delivery time will be slightly delayed.
All Silver, Gold Plated and Rose Gold Plated items are automatically covered with a 6 month period. Any damage during this time will be covered. Gold and Diamond items have a warranty of 1 year, which can be purchased when you select your item. Any damage that occurs during this year will be covered.