Payments & Promo Information

 If you have trouble redeeming your coupon, you may have entered the wrong coupon code or your code may have expired. Please make sure you write the promotional code in the exact way it was provided, without any spaces.

If your promotional code still isn’t working please contact our Customer Care Team to resolve the issue.

Only one promotional coupon code, voucher, or free gift can be used per purchase.

If this occurs, please check your email account to see if you received two Order Confirmations with two Order ID Numbers. In our experience, customers sometimes place two orders by mistake.
We’ll gladly issue a refund for one order if this is the case. Please send an email to our Customer Care Team with a screenshot of your bank statement so that we can sort this out for you.

If you see the words PENDING or PROCESSING on your bank statement, please allow up two business days for this charge to be cleared.

If you are unable to complete your payment using PayPal, please contact us with your order details. We’ll gladly send you an email with a PayPal Payment Request to complete your payment and process your order.

Subscribers to our email list and other loyal customers who follow us on social media often receive discount coupons. To redeem your coupon, just click on ‘promotional code’ beneath your item information in the shopping cart.

Type your code in the drop down box, then click APPLY to subtract your discount from your subtotal.

Please note that you can only use one code a time.

If you receive a message that your payment didn’t go through, please check your billing and personal information to confirm that the credit card number you entered is correct.

If all details are correct, please try paying via PayPal. Don't worry, you don't have to be a registered member of PayPal to use their services.

If you selected to use “3 interest-free instalments” and the order was declined, the pending charge placed on your payment card will be released within 24 hours. Depending on your financial institution, it might take between 1 to 7 business days for this to reflect on your bank statement.

You can also use a different credit card or simply try processing the payment again a few hours after your initial attempt.

Once your order has been confirmed and approved you will be able to see the charge on your billing statement.

You can find us next to the purchase amount under the name "Jewelry Website / Oak&Luna".

The amount of sales tax charged on your order depends on couple of factors. Here are some breakdowns of how these taxes are calculated, charged, and shown:

• Taxes are calculated based on the state and the local taxes of the location where your order is being shipped.
• State and local tax rates are subject to change at any time.

A breakdown of charges is displayed on the invoices for your order, including any sales tax.

Throughout the year, we celebrate national holidays and events with special offers and sitewide sales, including Mother's Day, Valentine's Day, Halloween, and last but certainly not least...Christmas! We’re happy to join in your family celebrations and want to ensure that your gifting experience goes smoothly. For this reason, it's important to confirm the correct shipping method to ensure your purchase arrives on time when buying during a special national or holiday event.

We also regularly reward our loyal newsletter subscribers, as well as Facebook and Instagram followers, with special perks alongside onsite promotional events. Loyalty promotions can usually be claimed using a coupon code.

Store Credit acts as a form of payment that can be used to buy jewelry pieces from the Oak & Luna website.

In case you're eligible to store credit, the full amount of your original purchase will be issued as credit to be redeemed on our website.

You can’t transfer your store credit to other people.

Your store credit is valid for 6 months from the date you received your coupon code.

To use your store credit, apply the store credit code you received on the payment page under “store credit”.

• If your store credit covers your entire order price or part of it, the amount will be deducted from your balance.
• If your store credit doesn’t cover the order full price, you can use one of our accepted payment methods for the remaining balance.