shipping information

WHERE DO WE SHIP FROM

Our manufacturing facilities are located outside the United States. As a result, there is varied routing of your package through different European locations. This is a result of international shipping logistics, which includes factors like cargo flights and operational necessities. This practice is in place to guarantee the secure and timely arrival of your order at its final destination

SHIPPING OPTIONS
US

METHOD
ESTIMATED DELIVERY

Free Shipping
Get it Sat, Nov 15 - Mon, Nov 17

Express Shipping - Immediate Processing
Get it Tue, Nov 4 - Wed, Nov 5

* Business days only, excluding weekends and public holidays
* Prices include tax
* We deliver to P.O boxes & APOs through Standard shipping only

Canada

METHOD
ESTIMATED DELIVERY

Free Shipping
Get it Wed, Nov 19 - Fri, Nov 21

Expedited Shipping
Get it Sat, Nov 8 - Mon, Nov 10

Express Shipping
Get it Wed, Nov 5 - Thu, Nov 6

* Business days only, excluding weekends and public holidays
* Prices include tax
* We don't deliver to P.O boxes

UK

METHOD
ESTIMATED DELIVERY

Free Delivery
Get it Tue, Nov 11 - Thu, Nov 13

Urgent Delivery
Get it Tue, Nov 4 - Wed, Nov 5

* Business days only, excluding weekends and public holidays
* Prices include tax
* We deliver to P.O boxes & APOs through Free or Standard shipping only

Germany

METHOD
ESTIMATED DELIVERY

Free Shipping
Get it Tue, Nov 11 - Wed, Nov 12

Urgent Shipping
Get it Tue, Nov 4 - Wed, Nov 5

* Business days only, excluding weekends and public holidays
* Prices include tax
* We deliver to P.O boxes & APOs through Free or Standard shipping only

Australia

METHOD
ESTIMATED DELIVERY

Free Delivery
Get it Mon, Nov 17 - Wed, Nov 19

Expedited Delivery
Get it Wed, Nov 12 - Fri, Nov 14

Express Delivery
Get it Mon, Nov 10 - Wed, Nov 12

* Business days only, excluding weekends and public holidays
* Prices include tax
* We deliver to P.O boxes & APOs through Standard shipping only

Singapore and Hong Kong

METHOD
ESTIMATED DELIVERY

Free Shipping
Get it Mon, Nov 10 - Thu, Nov 13

Urgent Shipping
Get it Sat, Nov 1 - Thu, Nov 6

* Business days only, excluding weekends and public holidays
* Prices include tax
* We deliver to P.O boxes & APOs through Standard shipping only

Rest of the World

METHOD
ESTIMATED DELIVERY

Europe Countries Standard Shipping
Get it Mon, Nov 17 - Thu, Nov 20

Worldwide (Including EU & US) - Express Shipping
Get it Sat, Nov 8 - Thu, Nov 13

* Business days only, excluding weekends and public holidays
* Based on your location, additional taxes may apply. Refer to Duties and Taxes for more information.
SHIPPING NOTIFICATION & TRACKING

When your order ships, you will receive a Shipping Notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order online by logging into the track my order page with your Order ID and Email.
*If your order has not arrived within the estimated shipping time, or you have additional questions regarding shipping, please contact our Customer Service Representatives

DUTIES AND TAX

1. US, AU, CA, Europe
Prices include taxes and duties. There will be no additional charges upon delivery.

2. Other countries
Local duties and taxes may be applied to your package. Oak and Luna has no control over these fees. Please refer to your country's customs and import office for more information.